Problem Management primarily aims to prevent?

The primary aim of Problem Management is to prevent problems and service disruptions from occurring, making this choice the most appropriate. In the context of IT service management, problems refer to the underlying causes of incidents and disruptions that can impact service delivery. By identifying and resolving these problems proactively, organizations can enhance the stability and reliability of their IT services.

This approach reduces the likelihood of recurring incidents, minimizes the impact on users and customers, and ultimately leads to improved service quality. Effective Problem Management not only addresses immediate issues but also contributes to long-term improvements in service performance by implementing solutions that prevent future problems from arising.

While customer complaints, IT staff burnout, and issues relating to service upgrades are important considerations in the broader context of service management, they are not the primary focus of Problem Management itself, which is specifically geared towards preventing problems and associated service disruptions.