What distinguishes a known error from a regular problem?

A known error is distinctly characterized by having an identified root cause along with a temporary workaround. This definition highlights the advanced stage of issue resolution that known errors represent compared to regular problems. Regular problems may not have an identified cause yet or may not have implemented any workarounds.

By establishing a root cause, the support team can better understand the issue's nature and, importantly, how to manage its impact while a permanent solution is sought. The temporary workaround is crucial as it enables users to continue operating without significant disruption until a full resolution can be applied. This level of documentation and response showcases a more proactive and informed approach to managing IT issues, which distinguishes known errors from regular problems.