What is essential for the event management process to function effectively?

For the event management process to function effectively, knowing the status of the infrastructure and detecting deviations from normal operations is critical. This awareness allows teams to monitor performance in real-time, identify potential issues before they escalate, and respond proactively to disruptions. Proactively detecting anomalies helps maintain system reliability, ensuring that services are delivered without interruption.

While regularly updating infrastructure software, implementing customer feedback systems, and training staff on advanced technologies are all beneficial practices for overall IT service management, they do not directly address the core function of event management, which is centered on monitoring and responding to operational status. Monitoring infrastructure allows for quick remediation of issues, thereby sustaining service quality and operational stability.