What is the focus of IT Service Management (ITSM)?

The focus of IT Service Management (ITSM) is centered on managing the quality of IT services to ensure they align with and effectively meet the business needs. This involves recognizing the importance of delivering services that not only are technically sound but also provide value to the organization and its customers. ITSM frameworks prioritize the overall service experience and aim to improve service delivery through structured processes, continuous improvement, and a customer-centric approach.

By concentrating on quality management, ITSM allows organizations to enhance their agility and responsiveness to changing business demands, ultimately leading to better support for strategic goals and objectives. This focus ensures that technology is not just about efficient operations but is also integrated and relevant to the needs of the business and its users.