What is the primary purpose of the Change Management process?

The primary purpose of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure and services. This process aims to minimize disruption to services, reduce the risk of change-related incidents and outages, and enhance the business’s ability to respond to requests and requirements promptly.

By effectively managing changes, organizations can better align their IT services with the evolving needs of the business. This involves planning, assessing, and reviewing changes to ensure they do not negatively impact services while also being responsive to business demands.

The focus on timely responses to business requests underscores the importance of adapting quickly to new requirements or changes in the environment, thereby facilitating better overall service delivery and improving organizational agility.