What is the purpose of the Security Management process?

The purpose of the Security Management process is centered around the protection of information assets against potential threats. In the realm of support center management, safeguarding sensitive information—such as customer data, operational details, and proprietary knowledge—is paramount. This process involves identifying, assessing, and mitigating risks that could compromise the integrity, confidentiality, and availability of these assets.

Implementing a robust security management framework ensures that organizations can prevent unauthorized access, data breaches, and other malicious activities that could lead to severe repercussions, including financial loss and reputational damage. By prioritizing the protection of information assets, organizations create a stable and secure environment that supports their operational objectives and fosters trust among stakeholders.

While other options may highlight important aspects of service delivery—like profitability, user experience, or technical training—they do not align directly with the primary focus and objectives of security management, which is fundamentally about risk management and protection of information.