What technique is useful for effective cross-cultural communication?

Pausing to understand the speaker better is a highly effective technique for cross-cultural communication. When engaging with individuals from different cultural backgrounds, taking a moment to pause can serve several important functions. It allows the listener to process information more thoroughly and ensures they grasp the nuances of language and context, which may vary significantly across cultures.

This technique can help mitigate misunderstandings that often arise from language barriers or differing cultural norms, as it provides the listener with the opportunity to reflect on what has been said before responding. It demonstrates respect and attentiveness towards the speaker, fostering an environment where open communication is encouraged, and allowing for more accurate interpretations of messages.

In the context of the other choices, using slang can complicate communication, especially if the other party is not familiar with specific colloquialisms. Speaking quickly may lead to the listener missing vital information or feeling overwhelmed, particularly if they are not fluent in the language being used. Avoiding questions from the customer ultimately closes off dialogue and inhibits the ability to fully understand their needs or concerns, which is crucial for successful interactions in a diverse environment.