What type of tool is used for real-time communication among support teams?

Collaboration tools are designed specifically to facilitate real-time communication and interaction among team members. These tools allow support teams to communicate effectively through various features such as instant messaging, video conferencing, file sharing, and project management capabilities. This immediate connectivity enhances teamwork, ensures that team members can discuss issues as they arise, and allows for swift decision-making and problem-solving.

In contrast, monitoring and alerting tools focus primarily on tracking system performance and notifying teams about issues or anomalies, rather than facilitating direct communication. Self-service technologies enable end-users to resolve their issues independently without the need for real-time interactions with support teams. Reporting systems are utilized primarily for analyzing data and generating insights based on past performance, which does not support the immediate needs of communication. Therefore, collaboration tools stand out as the most appropriate option for enabling real-time communication among support teams.