Which of the following is NOT a benefit of remote support tools?

The choice that indicates an option that is NOT a benefit of remote support tools highlights an important aspect of understanding how these tools function and the advantages they provide in a support environment.

Remote support tools are designed to enhance the efficiency of IT support by allowing technicians to assist users from a distance. This capability typically leads to reduced support resources, as it enables fewer personnel to handle more inquiries simultaneously without the need for travel. Moreover, remote support can significantly contribute to cost reduction, both for the support organizations and the clients, as it lowers transportation expenses and can minimize the time to resolution for issues. Additionally, these tools facilitate remote collaboration, allowing support teams to work together seamlessly, regardless of physical location, thus improving teamwork and overall service delivery.

The option indicating increased downtime does not align with the typical advantages of remote support tools. Instead, these tools often help to minimize downtime by allowing issues to be resolved quickly without the delay associated with dispatching a technician onsite. Therefore, identifying increased downtime as a not beneficial aspect is correct according to the context of how remote support tools are utilized in the industry.