Which of the following is an objective of ITSM?

Aligning IT services with business goals is a fundamental objective of IT Service Management (ITSM). This alignment ensures that IT services effectively support the overall strategies and objectives of the organization. By focusing on business goals, ITSM can enhance the value IT provides, leading to improved service delivery and customer satisfaction.

This approach involves understanding the needs of the business and ensuring that IT resources, processes, and services are designed to meet those needs efficiently. It promotes a collaborative environment where IT teams work alongside business units to identify requirements and develop solutions that facilitate organizational success. Such alignment helps in prioritizing IT projects based on their potential impact on business outcomes, thereby optimizing resource allocation and improving overall operational efficiency.

Conversely, creating uncoordinated processes, increasing IT services without regard for their effectiveness, and avoiding customer feedback disrupt the alignment between IT and business and can lead to inefficiencies and reduced service quality.