Which of the following is a common metric in Problem Management?

In Problem Management, a common metric is the number of incidents recorded and linked to problems. This metric is crucial because it helps in identifying recurring issues within the support center. By tracking how many incidents are associated with a specific problem, teams can prioritize which problems to address based on their impact and frequency. This enables a more proactive approach to issue resolution, as understanding the volume of incidents linked to a problem can guide resource allocation and improvement initiatives.

This metric also supports the identification of trends, allowing for more effective root cause analysis and ultimately leading to a reduction in the overall number of incidents. Maintaining robust records of incidents related to problems helps teams to evaluate the effectiveness of their Problem Management processes and the success of implemented solutions in preventing future incidents. Thus, linking incidents to problems is foundational to enhancing service quality and operational efficiency.