Which of the following is a value provided by the Service Configuration Management process?

The value provided by the Service Configuration Management process primarily lies in its ability to improve the restoration time for incidents. Configuration Management focuses on maintaining a detailed record of all components within an IT service, including hardware, software, and documentation. This comprehensive understanding allows teams to quickly identify the root cause of incidents, enabling them to restore services more efficiently.

When an incident occurs, having accurate and up-to-date configuration information can significantly reduce the time needed to diagnose the problem and implement a solution. As a result, organizations experience less downtime and disruption, leading to enhanced service reliability and customer satisfaction. By streamlining incident response through effective Configuration Management, organizations can optimize their operational efficiency and improve overall service quality.