Which of the following is NOT a benefit of self-service technology?

Self-service technology is designed to empower users by allowing them to find solutions independently without the need for direct interaction with support representatives. This approach provides various benefits, including easy access to documentation, the ability to search for solutions that meet their specific needs, and access to online training and tutorials that enhance their skills and knowledge base.

In this context, direct phone support from representatives does not align with the principles of self-service technology. Such support typically involves personal interaction with a live agent, which contradicts the fundamental advantage of self-service, where users utilize resources and tools to resolve their issues on their own. Self-service technology aims to streamline processes and provide users with immediate access to information, thereby reducing reliance on traditional support methods.