Which of the following is NOT a step involved in workforce scheduling?

Analyzing competition data is not a step involved in workforce scheduling. Workforce scheduling primarily focuses on matching staff availability and skills with operational demands and customer needs. Key steps in this process include identifying what technical support is required from customers, developing a specific staffing schedule that meets those needs, and determining shift requirements to ensure appropriate coverage throughout the operational hours.

In contrast, analyzing competition data, while important for overall business strategy and understanding market positioning, does not directly impact the scheduling of personnel. It focuses more on market dynamics rather than the logistical considerations of managing workforce resources effectively. Thus, it stands apart from the direct tasks involved in creating and maintaining a staffing schedule tailored to meet service demands.