Which of the following is NOT a benefit of coaching?

Prepare for the HDI Support Center Team Lead Test. Use flashcards and multiple-choice questions with hints and explanations to ensure success! Ready yourself for your certification!

The correct answer highlights that reduced employee engagement is not a benefit of coaching. In fact, coaching typically leads to increased employee engagement. Engaging in coaching provides individuals with guidance and support, fostering a sense of accountability and involvement in their own development. This participation can enhance morale and motivation, as employees feel valued and invested in their growth within the organization.

In contrast, the other options represent genuine benefits of effective coaching. Improved efficiencies and lower costs arise from fostering skills and competencies that allow employees to perform better and make fewer mistakes. Consistent quality customer service is achieved through ongoing coaching that reinforces best practices and proper responses to customer needs. Finally, motivation for team members to grow is directly tied to coaching, as it emphasizes personal and professional development, encouraging individuals to take initiative in their learning and performance.

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