Which of the following metrics is important in Change Management?

The importance of change-related incidents in Change Management cannot be overstated. This metric specifically measures problems or incidents that arise as a result of changes implemented within an organization. Monitoring change-related incidents helps ensure that any adverse effects of changes on service delivery and operations are quickly identified and addressed.

In change management, it is crucial to track how changes impact the stability and reliability of services. If changes frequently lead to incidents, it may indicate a need for improved planning, testing, or communication surrounding changes. This metric forms part of a feedback loop, providing insights that can help refine future change processes, ensuring that the organization can adapt without compromising service quality or user experience.

While the other metrics may provide valuable information in different contexts, they do not specifically capture the direct impacts of Change Management practices on operational effectiveness, which is why change-related incidents stand out as the most relevant metric in this scenario.