Why is it necessary to forward service requests for approval?

Forwarding service requests for approval is necessary primarily to ensure proper changes are implemented. This process acts as a checkpoint within the service management workflow, allowing for verification and validation of the details and implications of the requests. By obtaining approval, teams can assess the risks, impacts, and resource allocations associated with the requested changes, ensuring that they align with organizational policies and strategic goals. This careful oversight minimizes the potential for errors, misunderstandings, or unintended consequences when implementing changes, ultimately leading to more effective and reliable service delivery.

While reducing the number of requests, enhancing customer satisfaction, and streamlining staff workload are important considerations in service management, they do not directly address the critical need for oversight and validation present in the approval process. Therefore, the focus on ensuring that proper changes are made highlights why the approval step is vital in maintaining operational integrity and delivering quality support.